TIFF Cinematheque has restructured its 2009 programming calendar and will now offer Winter, Summer and Fall seasons. The intervening months of April and May will provide valuable planning time for exciting future programmes. Memberships purchased between April 2008, and March 2009, will be extended for three months.

• There will not be a separate Spring guide or calendar. We are using the months of April and May – which are already busy with film festivals around Toronto – as an opportunity to engage in future planning to deepen our commitment to the programming you love as we move toward Bell Lightbox.

• We anticipate collaborating with the leading Spring festivals on several screenings that will be available to TIFF Cinematheque members on a discount basis.

Is this restructuring of the Cinematheque calendar a temporary or permanent change?
This restructured calendar is to be our model for 2009 and 2010, the years prior to our opening of Bell Lightbox. Our organization is committed to year-round programming once we are in the new building.

I have vouchers I haven’t used yet that will expire between April 1 and December 31, 2009. Will the expiry date of these vouchers be extended for three months as well?
Yes.

Will membership prices remain the same with this restructuring?
Membership prices will remain the same for 2009. We have extended the expiry dates to all memberships purchased between April 2008 and May 2009 an additional three months as a courtesy to all members. 

What are the exciting future programmes being planned?
We will announcing Bell Lightbox programmes throughout 2009. Click here to sign up for email alerts.

• The TIFF box office is located on the Yonge subway line, at College Station, near the northeast corner of Yonge and Carlton. The Mezzanine is one level up from the main floor, across the hall from the Film Reference Library. Our box office is wheelchair accessible.

• Please note our new operating hours at 2 Carlton Street and at 416-968-FILM: we are open from 10am to 7pm, Monday through Friday.

• For evening and weekend purchases, our online box office is open 24 hours a day. On days when there are TIFF Cinematheque screenings at Jackman Hall, the theatre box office is open 30 minutes before the first screening of the day and will remain open until 30 minutes after the last screening of the day has commenced. Within 30 minutes of screening start times, Jackman Hall box office staff must make servicing ticket buyers for the next film a priority. We thank those wishing to buy advance tickets to future screenings for their patience and understanding

• Please contact us at 416-968-FILM during operating hours or email us if you have any questions.

FAQ
How do I pick up my ticket purchase?
You can pick up your order either
• in advance at our box office at 2 Carlton Street, West Mezzanine (hours of operation Monday to Friday, 10am to 7pm) or
• on the day of the screening at Jackman Hall; the theatre box office is open 30 minutes before the first scheduled screening of the day and will remain open until 30 minutes after the start of the last scheduled screening of the day.
Please bring a printout of the order confirmation, as well as photo ID and the credit card used to place the order.

I am a member of the Art Gallery of Ontario and I would like to order member-priced TIFF Cinematheque tickets online. How can I do this?
Call us at 416-968-FILM (Monday to Friday, 10am to 7pm) and our operators will set you up to be able to order online. Please have the following information handy when you call:
• your AGO membership number
• the level of membership (to determine how many member-priced tickets you may purchase per screening)
• the expiry date of  your membership

I want to exchange the tickets I have purchased. How can I do this?
If your order is still in reserve, you can phone 416-968-FILM. If your order has already been printed, exchanges must be made in person at our 2 Carlton Box Office (West Mezzanine level) during operating hours, under the following conditions:
• the screening for which you hold a ticket hasn’t yet occurred.
• there is a $2.50 charge for each ticket exchanged.
• it must be a straight ticket-for-ticket exchange.
TIFF Cinematheque is not responsible for tickets left at our box office or any other location if customers fail to pick up their orders.

Can I book tickets for the Free Screen in advance?
No. We admit our audiences for Free Screen events only on a first-come, first-served basis, starting 30 minutes before the screening.

Can I attend a screening if I am under 18 years of age?
Many of the films we screen are rated by the Ontario Film Review Board; if a film does not have a rating associated with it in our listings, then admittance to the screening is restricted to persons 18 years of age and over.  For more information on film rating classifications and the Ontario Film Review Board, please visit www.ofrb.gov.on.ca.

• Please contact us at 416-968-FILM during operating hours or email us if you have any questions.