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TIFF CINEMATHEQUE BOX OFFICE & THEATRE POLICIES
ALL SALES ARE FINAL. NO CANCELLATIONS OR REFUNDS. QUANTITIES ARE LIMITED AND MAY SELL OUT AT ANY TIME.
Seating is by general admission. There are no reserved seats.
Jackman Hall box office opens 30 minutes prior to the first screening of the day.
Ticket holders are guaranteed a seat only until 15 minutes before the scheduled start of the screening. Latecomers will be seated only at the discretion of the cinema staff. There will be no admittance 10 minutes after the start of any programme.
Jackman Hall is wheelchair accessible and offers designated seating for patrons who require it.
All patrons must leave the theatre between screenings.
TIFF Cinematheque is not responsible for personal items left inside the theatre or lobby areas.
No food or drink – with the exception of bottled water – is permitted in the theatre.
Please note that all films are restricted to persons 18 years of age and older (including infants and toddlers), unless otherwise noted. Ratings from the Ontario Film Review Board may be added after our programme guide has gone to print. Please consult online or ask box office staff for the latest rating information.
All screenings are in the original language with English subtitles unless otherwise indicated.
Programmes are subject to change without notice.
Cameras and recording devices are strictly prohibited in theatres. It is illegal to make a copy of a film without permission of the copyright owner. TIFF Cinematheque reserves the right to undertake anti-piracy measures, expel anyone recording or photographing anything in the theatre and confiscate pirated material. TIFF Cinematheque reserves the right to film or record its events and activities for its own purposes.
All cellular telephones, pagers, watches, and other electronic devices that may make noise or emit light must be turned off inside the theatre.
TIFF Cinematheque is not responsible for tickets left at our box offices if customers fail to pick up their orders.
Our experienced staff and volunteers are recruited from far and wide to ensure the best possible experience for all. TIFF Cinematheque will not tolerate mistreatment of any kind of its staff or volunteers and will take measures accordingly.
Please do not leave empty seats in the middle of the row. Late seating is less disruptive to the rest of the audience if empty seats are available on the aisles. Standing at the back of the auditorium or sitting in the aisle is not permitted due to the Fire Code.
As of March 30, 2009, TIFF Cinematheque members will be entitled to a 40 per cent discount on general admission to the AGO (individual members will be entitled to one discounted admission, while dual and deluxe members will be entitled to two discounted admissions) upon presentation of a valid TIFF Cinematheque membership card at the AGO box office. For the AGO’s hours and admission information please visit http://www.ago.net/hours-admission
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NEW ADMISSION POLICY
Ontario Film Review Board (OFRB) and the Film Classification Act
Many of the films screening at TIFF Cinematheque are now classified by the Ontario Film Review Board (OFRB). What this means is that the rich selection of films screened at TIFF Cinematheque, representing the height of film culture from around the world, will now become more readily accessible to a wider audience. This development is very much in keeping with the TIFF's ongoing commitment to youth education, and ultimately contributes to the aim of cultivating a new generation of film enthusiasts that recognizes and values the immense historical and cultural significance of the medium. We look forward to providing a greater opportunity for the young cinephiles of the future to discover the artistic merit and aesthetic power of the cinema.
Patrons please note: Readers will notice that we are using film classifications provided by the Ontario Film Review Board (OFRB) at the end of some film descriptions on this website. Films which have been classified by the OFRB will have the corresponding rating, and content advisory, if applicable, noted at the end of their description. Films that have not been classified by the OFRB are restricted to those 18 years of age or older. Please see below for a statement from the OFRB and a list of the ratings symbols which appear next to film descriptions. Not all ratings are available at the time our programme guide goes to print; please ask box office staff or check this website for updated film ratings throughout the season.
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Ontario's Film Classifications
The Province of Ontario has revised film classifications to better define a movie's suitability for audiences. These classifications provide you and your family with an opportunity to make more informed viewing choices.
For more information contact the
Ontario Film Review Board
(416) 314-3626 1-800-268-6024
TTY (416) 325-3408 1-800-268-7095
www.ofrb.gov.on.ca
ofrb@cbs.gov.on.ca
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SECURITY
Secure Web Server
TIFFemploys a Secure Server using SSL (Secure Socket Layer) encryption for the secure exchange of data between the patron and our system. The system supports both 40bit, 56bit and 128bit SSL encryption on virtually all browsers.
The website transactions are secured using a Thawte SCG Digital Certificate. This ensures that all information you send to us via the World Wide Web will be encrypted. If any other Internet user intercepts the communication he/she will only be able to see it in an encrypted (garbled) form. Certificate technology allows us to decrypt the information, and view it in plain text form. For more information on SSL digital certificates for web servers please click here.
The SGC SuperCert is thawte's strongest encryption certificate. It automatically steps up protection to a minimum of 128-bit encryption even if your customers use older browsers (IE 4.X or Netscape 4.06 and later) which have limited 40-bit or 56-bit encryption capabilities. 256-bit encryption can be enabled if your client's browser capability and the cipher suite installed on your web server are both 256-bit compatible.
Firewall
The web server resides behind a dedicated Firewall in a separate secure network. This protects and isolates the Toronto International Film Festival Group's web server.
Credit Card Numbers
No credit card information is maintained on our web server. Once a transaction is completed, the information is retained only on an offline server.
Private Processing Network
Once we receive all required information from the patron, the transaction is processed with the banks over private digital lines, not via the Internet.
Risk Management System
Our transaction system provides many other elements of security and risk management as part of basic service including protection against fraudulent credit card number generators, redundant accidental transactions, and more.
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PRIVACY POLICY
Overview: TIFF respects your privacy. We protect your personal information and adhere to all legislative requirements with respect to protecting privacy. The information you provide will be used to deliver services and to keep you informed and up-to-date on the activities of TIFF and opportunities to get involved. Occasionally we may want to provide your name and address to like-minded organizations to help us build a constituency of film enthusiasts. If at any time you wish to be removed from this or any other contacts, or if you have any questions or concerns regarding our Corporate Privacy Policy, please feel free to contact us at:
Ed Gatensby
Director, Annual Fund & Membership
TIFF
2 Carlton Street, Suite 1600
Toronto Ontario M5B 1J3
416-934-3228
EGatensby@tiff.net
Please allow 15 business days to allow us to update our records accordingly.
For a complete look at our full privacy policy, please click here.
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